Leading Telco Improves Customer Service, Flexibility and Time to Market with TIBCO Event-Driven SOA.

 

LONDON, UK, September xx 2007 – TIBCO Software Inc. today announced that Tiscali Services, the “IT engine” of the Tiscali Group, is building a new integrated BSS platform managing CRM, Billing and ERP processes.

The platform, live in Italy and UK by 2008, will allow the Tiscali Group to accelerate its growth plans to become the leading multi-play broadband service provider, as well as improving flexibility and time to market, in order to upgrade its customer service efficiency.

Tiscali Services chose TIBCO because of its proven track record in telecommunications and media.
“We chose TIBCO’s order fulfilment platform because of time to market advantage TIBCO’s proven products”, said Salvatore Pulvirenti, CEO at Tiscali Services. “With its zero-coding approach, we can introduce new services in days and weeks rather than months, supporting Tiscali’s subsidiaries in their multi-play broadband strategy. This will improve also our Virtual ISP offer worldwide marketed to other Telco operators interested in outsourcing their IT activities to Tiscali Services ”

Fabio Pulidori, senior vice president, TIBCO, said: “TIBCO is delighted to be helping Tiscali Services in supporting the Group to improve its capacity for customer fulfilment, particularly at this time of rapid growth. Tiscali Group is leading the way in innovating the next generation of broadband IP services and fantastic opportunities exist for it to provide additional services to its existing customer base.