CRM
  • Customer registration and/or definition
  • Billing profile registration and maintenance
  • Bill Inquiry functionality
  • Management of contractual information
  • Order entry and management for telephony services
  • Order management for contract based IP services
  • Customer Calls and Requests registration and management
  • Trouble Ticket Management: registration, assignment and tracking
  • Suspension/Re-activation management
  • Tools for proactive CRM and Customer profiling
  • Integration with IVR and CTI systems
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